World Service Conference of Cocaine Anonymous Daily Minutes – Day 2 – Friday – September 1, 2023
World Service Office Board report
INTRODUCTION AND COMMENTS:
My name is Earl H., I am your World Service Office Chairperson. Many thanks to the World Service Board of Trustees for their continued support. A special thanks to our World Service Office Board of Directors for their tireless willingness to serve our fellowship. A huge welcome to all our new and returning Delegates to this 2023 WSC. I would also like to take this opportunity to thank Laurie R, our outgoing WSOT and John B., our outgoing interim WSO Vice-Chair who have served our fellowship during some very challenging times. They both brought many years of experience and knowledge back to our Board. Good luck on your next endeavors.
Attending last years’ WSC gave me an opportunity to meet and discuss a multitude of issues at the WSO with our worldwide fellowship. I learned much from those discussions. Returning to California I continued to dig into to causes and conditions. Many discussions with our Board Treasurer, Jonathon, revealed a need to examine our operations closer, such as the way orders are processed, and inventory replenished. Our existing back-order system was creating problems with sales reporting and accounts receivable issues. This situation also prompted a large number of appeals to the Regional Trustees regarding status on orders, back-orders, billing errors, etc.
WSOB was repeatedly told by the DOO from April 2022 to October 2022 of supply chain problems due to a plastic shortage for chips according to our main plastic chip vendor, when in fact there had been no verbal communication with our largest vendor since 2020, only emails to front line staff.
By September of 2022 it became clear that the problems at the WSO were systemic and needed more examination. John B., our interim WSO vice chair, who also served C.A. as a temporary Office Manager in 2011, suggested we might talk with a former DOO who had left in 2009 and had a number of very successful businesses including a consulting firm that might be able to help us determine why we were in such bad shape
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from a customer/fellowship service perspective. In October I met with JH2H (Just Here To Help). They had and HR specialist, International Fulfillment specialist, IT Marketing specialist, and most importantly an Operations specialist. JH2H had helped many small businesses improve their operations and improve their bottom lines. One of the partners had tremendous knowledge of how the WSO use to function successfully. I asked them for a proposal to look at operations, services to include analyzing CAWSO, current business obstacles, identifying projects to improve, scoping potential business solutions, employment practices, staff handbooks and policies this was Phase One. Presented this to the WSOB and WSBT and they approved moving forward. More was revealed. Phase Two: Update employee manual to comply with California laws. Create employee performance review system. Hiring guidelines and procedures. Customer Service order entry-simplify-trackable system. Fulfillment/inventory audit system documentation. European shipping solution. Training staff for best practices for customer (member) experience. Enhance seventh tradition appreciation program a.k.a. thank you notes and receipts automated and sent out to fellowship. Phased Two was approved and then delayed because of illness, implementation was begun in December.
Mid – January we were informed that our DOO had taken ill and was on an extended medical leave of absence. It became patent evident that we needed to restructure the office staff and the shipping clerk had given notice that he was seeking other opportunities. We started a job search for an Office Manager. I hired Patty F. as a part time temporary office manager, and we split the duties of the previous Director of Operations. We notified the fellowship of needed prices increase on chips and literature sales.
One of my first actions was to reach out to our chip vendor. I asked to speak with the production manager and then the owner. They didn’t know of our tremendous growth overseas and the increased demand for chips in lots of languages. Turns out after my extensive conversations with the owner and his staff the “plastic shortage” was actually very temporary, it was a lack of production capacity and the unanticipated demand. The one-on-one relationship with our chip vendor ended when Linda F left CAWSO. We have reestablished the frequent communication regarding our purchase orders and delivery dates. As a result, it has taken a few months, but we are now currently not out of stock on any plastic chips. Revamping our inventory processes has given us an accurate picture of our stock and alerted us the key points in time for reordering before running out. This required a great deal of trial and error to determine the correct ordering intervals but was possible due to our Phase Two revelations.
February-March fully engaged at office. Rehired a previous shipping clerk familiar with WSO inventory methods and international shipping procedures. Conducted job search for new Office manager, interviewed top four candidates. Hired the best one in late April and started training. She became ill two weeks later and had to resign. Our window for
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training by a qualified instructor was pushed till September due to previous work commitments by the instructor. Job searches and interview process will pick up after conference.
We have a very competent, enthusiastic, international WS Board of Directors actively engaged in numerous projects that will dramatically improve the way the WSO fulfils its “Primary Purpose of providing program services to our fellowship”. We must improve the quality of our level Customer Service and responsiveness at the WSO. Improving the C.A. Website to be more user friendly and “back office” friendly is critical how we process orders accurately especially internationally. We are also convinced we need to hire additional special works qualified to respond to the added workloads and expectations of our fellowship. We are transitioning from a cut costing, shrink staff, business plan to a growth plan that needs to serve a rapidly growing worldwide fellowship.
We are back in the business of translating our pamphlets and books! A new WSOB Translations Subcommittee had been formed headed by David C, DAL. This committee started work on projects already in process to work through any blockages and is in contact with local Literature Translations Committees (LTC) to provide updates. Please check out new, easy to follow, and much improved
Process for fellowship translations: Attachment 1. World Service Office Board – Report 2023 – Attachment 1 pa
We have also updated and renewed many of our licensing and copyright agreements with many Areas worldwide. A system is being implemented at the WSO to annually send out updated agreements each year in December. We have a newly formed Sub-committee to work on developing and sending out an RFP for a new WEBSITE on CA.ORG. We have been given a lot of material from LTP and IT and are looking forward to this.
Our WSOB, along with the excellent support and service of Robert B., Director of Conventions & Conferences, helped the CAWS2023 Convention committee exceed all expectations in terms of a fun spiritual celebration of “Recovery on My Mind” as well as a very successful fundraiser for World Services. Thank you, Mike S, former CAWS Convention chair, for your willingness to step up and your outstanding leadership as well as your entire CAWS2023 Committee!
Let us all continue to spread the word, especially in the U.S. that CAWS2024 In Holland will be an epic spiritual experience that must not be missed!
We are happy to announce that our international bank account has been established and is operational thanks to the valent efforts of Joanne P., DAL. This was a very long and challenging process to accomplish, considering all the directors in different parts of the world that had to be added to the account. We appreciate all that it took to make us a able to conduct business on the world financial stage.
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Last December we researched the feasibility of re-activating the WSO 800 Helpline in support of the WSCPI committee’s motion from 3 years ago. We sent out five Request for Proposals to 5 different VoIP companies. When we finally got the details of what was actually needed and worked out the operational details with Freedom Voice. With close to 400 Area Codes and Overlapping Area Codes, an ever-changing number of Area Helplines to forward calls to, it became clear that none of their $29 solutions was going to meet our needs. This original 800 service was created decades ago before the Internet and we sort of made it work for a while on some very primitive technology. It was my voice you heard when you called toll free from a payphone! The world has changed. The addict or professional seeking C.A. is going to the WEB not the phonebook. Currently our 800 number is being answered via voicemail and we are directing the callers to CA.ORG to contact us.
In 2019 the World Contribution Program, which was started in 2005, was rebranded as the Freedom Fund. We are better-off with recurring donations to help project donations and budget. A regular reliable income means more resources to carry the message to the still suffering addict. We will be active at this year’s WSC to motivate members to sign up. It is safe and secure.
We worked closely with LCF members throughout the year on the revised edition of the 12 Step Companion Guide and are currently close to publishing the new guide.
August 8th The WSBT officially approved the motion to transfer the moving of the office project with the WSBT-approved timeline to the WSOB for implementation. It is now officially handed over to the World Service Office. We have created a Sub-committee that will handle all aspects of the move and give progress reports to both boards.
During 2022-2023 the WSOB Board achieved the following
- The WSO produced and hosted a Worldwide Virtual 40th Anniversary CA meeting November 18th featuring member/Speakers from our very first C.A. meetings through today. Thank you, Susan L., for coordinating all the speakers and the logistics. It was well attended by hundreds of people.
- Published 1000 copies of a special 40th Anniversary Edition of HFC Vol. 1
- The CAWS and CAWSO Inc. are both fully insured.
- Complied with Conflict-of-Interest and Workplace Abuse Policy
- Continued support and coordination with CAWS convention committees.
- Continued support of the WS Conference event and their standing committees.
- Continued support of the WSBT, working hand in hand to serve the Fellowship.
- Created a bank account with HSBC bank.
- Found a new vendor to print our books.
WSO financials
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- Recap of 2022
- Total Ordinary Income: $567,481.44
- Total Cost of Goods Sold: $195,297.65
- Gross Profit: $372,183.79
- Total Expense: $342,337.74
- Net Ordinary Income: $29,846.05
- Total Other Income: $294,101.48
- Total Other Expense: $269,522.93
- Net Other Income: $24,578.55
- NET INCOME: $54,424.60
- Recap of 2023 through July 31, 2023
- Total Ordinary Income: $444,609.86
- Total Cost of Goods Sold: $143,786.78
- Gross Profit: $300,823.08
- Total Expense: $213,853.31
- Net Ordinary Income: $86,969.77
- Total Other Income: $253,490.13
- Total Other Expense: $133,758.77
- Net Other Income: $119,731.36
- NET INCOME: $206,701.13
- 2022 Profit & Loss: Attachment 2 World Service Office Board – Report 2023 – Attachment 2 pa
- 2022 Balance Sheet: Attachment3 World Service Office Board – Report 2023 – Attachment 3 pa
- 2023 Profit & Loss: Attachment 4 World Service Office Board – Report 2023 – Attachment 4 pa
- 2023 Balance Sheet: Attachment 5 World Service Office Board – Report 2023 – Attachment 5 pa
- PIE CHARTS Revenue & Expenses Fiscal Year 2022: Attachment 6 World Service Office Board – Report 2023 – Attachment 6 pa
- PIE CHARTS Revenue & Expenses January to July 2023: Attachment 7 World Service Office Board – Report 2023 – Attachment 7 pa
NewsGram:
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- We did publish 4 editions in the last year. We received 27 articles from members, including one in Polish and 16 from different committees.
- Coming year schedule and themes: Attachment 8 World Service Office Board – Report 2023 – Attachment 8 pa
COMMITTEE STRUCTURE AT CONFERENCE:
Position | Name | Email |Phone
Chairperson | Earl H | .wsochair@ca.org
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Vice-chairperson | John B. | wsovchair@ca.org
Treasurer | Jonathan H. | treasurer@ca.org
Secretary | Yves W. | wsosecretary@ca.org
Director of Conv.& Conference| Robert B. | docac@ca.org
WST | Joni E. | wst@ca.org
WSOT | Laurie R. | wsot@ca.org
DAL | David C. | davidcroslandwsobdal@ca.org
DAL | Joanne P. | wsobdal@ca.org
SUMMARY OF COMMITTEE MOTIONS:
WSOB 2022-11 Pre-conf 2022
Individual Submission a
The WSOB create and implement a procedure for the review of the entire ca.org website at least once a year. The review of the ca.org website would include all sub-sites and web pages originating from ca.org, including the C.A. Virtual Museum and the P.I. Members Area. The review would include but not be limited to the following —
- Ensure the functionality of all hyperlinks and forms.
- Ensure the ca.org website, sub-sites, and web pages originating from ca.org are compliant with the most current version of the WSC Information Technology Guidelines
- Ensure no Tradition violations are present.
A. Motion: WSOB to create an Ad hoc committee that would be live for a month,
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chaired by a WSOB member that would proceed to a complete audit of the ca.org website including the following a representative for each of the following :
- WSBT for Tradition violation audit
- LCF for our literature content audit
- IT committee for WEB Site functionalities and guidelines audit
- Archives committee for Virtual Museum audit
- PI Committee for PI member page audit
- Webmaster
From the audit, the ad-hoc committee will provide a report with the findings, an action plan and recommendations if needed. The report would be part of the WSOB Conference report.
REFERRALS THAT WERE FORWARDED TO OTHER COMMITTEES:
WSOB 2019-5 Post -conf 2019
Individual Submission
Is the WSOB able to implement a guideline in terms of how many days after the close of a World Convention final figure would be available so the entire body has the same expectations.
Summary Action – Transfer to Convention Committee with Suggested Action
Modify World Service Convention Committee Guidelines to include Post-Convention activities as this currently doesn’t exist. These activities would include the following: The WSO will strive to conclude all financial reporting for the Convention for presentation at the following World Service Conference.
WSOB 2020-01 In conference
Individual Submission
Request for OnLine WS Convention Evaluation Form
Summary Action – Transfer to Convention Committee with Suggested Action
Modify World Service Convention Committee Guidelines, Page 21 Survey and Evaluation Coordinator
1) Coordinate evaluation process at convention. Insert New Language [It is suggested that coordinators focus on evaluation techniques utilizing the most current technological platforms (i.e. – Online Evaluation Methods, Formsites, etc.) to produce the most meaningful feedback in the easiest possible method of recovery from our fellowship.
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The easier it is to use, the more likely we are to receive responses.]
REFERRALS STILL IN COMMITTEE:
None
CLOSED REFERRALS:
WSOB 2018-6 In-conf 2018
Individual Submission
I am concerned that Montreal lost so much money. I understand some of the reasons due to Airbnb and not meeting the hotel block, getting across the border, etc. I request that the WSOB take a long hard look please at what can be changed to ensure that the lessons learned from Montreal will not be repeated ever.
So, is there a better way, from the big to the small, maybe no banquet or brunch, or price registration differently. What can we do differently to meet the charge of the Conventions to promote enthusiasm and still raise funds for program services, to think outside the box. Also are there perhaps other ways to raise funds so that CA is not so reliant on the success of conventions to survive. Can/should the WSOB perhaps form an Adhoc committee of its members, some past convention trusted servants and delegates to sincerely explore all of these options and more? I would volunteer to serve on such a committee.
Summary Action – No Action Taken
Thank you for your referral. In the time since this referral was written; the Director of Conferences and Conventions position has been created to oversee these activities. Additionally, a new Convention Financial Bid Vetting Committee was created to properly review and predict financial performance of potential convention bids. It is the opinion of the WSOB that these two initiatives; along with better monitoring of convention progress, will allow better oversight of current and future conventions.
WSOB 2019-3 Post -conf 2019
Individual Submission
The 2018 World Service Conference H&I Committee requests the WSOB place the already approved H&I survey link. www.esurveypro.com/s/407611/CAWSHISURVEY2018 on the www.ca.org website, prominently to simplify access for our CA global H&I users.
Summary Action – No Action Taken
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Thank you for your referral. While the esurveypro.com resource is still available to you, the link provided, and by extension any year following, is not active at this time and therefore not able to be posted. Please submit a request to the world service office to post information regarding H&I committee business posted to CA.ORG for the future.
WSOB 2019-6 Pre-conf 2019
Individual Submission
I would like the WSOB to do a financial impact study on the possibility of holding a World Service Convention every 2 years instead of every year as we do now. I have supported this idea for some time now and was moved by the impassioned speech made by the WSOB chair at conference this year. I believe that once the fellowship can see actual numbers, we might be able to support this change. We might even see an increase in attendance due to the change. AA does a convention every 5 years and gets 100,000 attendees. While we probably won’t approach those numbers, I think we can more than double our current attendance and also increase attendance at our regional and area conventions as well…
Summary Action – No Action Taken
Thank you for your referral. In the time since this referral was written; we were able to experience first-hand what a lack of conventions looks like to our fellowship. Without the extremely generous nature of our fellowship to financially support World Services during this time; we would have experienced a much larger loss than what was actually realized. It is the current opinion of the WSOB that an annual convention is absolutely necessary to support our organization for the foreseeable future.
WSOB 2020-02 Pre-conference
Individual Submission
Please consider renaming the contribution program the Virtual Basket rather than the Freedom Fund. The name Freedom Fund is already associated with an organization to end modern slavery, an organization funding abortion, and likely others. The Virtual Basket easily identifies and explains the concept without risking affiliation or confusion with outside entities. Thank you.
Summary Action – No Action Taken
Thank you for your referral. Renaming the Freedom Fund the “Virtual Basket” is potentially confusing as the Freedom Fund is a global initiative. In Europe and other non-US Regions, the term basket is never used for collecting money at meetings. The name change may confuse or alienate other worldwide members. Example: the word Basket may not translate literally in all languages. Freedom, however, is a universally
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understood concept. Regarding perceived associations: We concluded this was much overstated as the word ‘freedom’ is associated with many things, not least in our fellowship with ” We are going to know a new freedom and a new happiness.” Rebranding the name again is not seen as being necessary or advantages to the collection of funds at this time.
WSOB 2020-03 Post-conference 2019
Individual Submission
“Could World Service Office create a new sub-committee that can utilise all levels of Digital Communications and Social media, for instance: Facebook for Outreach and event promotion. Instagram for display of archived materials Mailing List (eg.Mailchimp) for messaging members around the world with exciting news / Newsgram, Twitter for PI to carry its message to the general public and press
Summary Action – No Action Taken
Thank you for your referral. This is not a decision for the WSO, it is at the committee level, regarding the tool they want to use, and how to use it. The WSO is using the BOX for delegates mailing and email distribution lists.
WSOB 2020-05 Pre-conference 2020
Individual Submission
I would like the WSOB to consider having the CAWS convention on only the Memorial Day weekend to allow the finance committee enough time to process funds. This is in hopes of having the proper financial information available to the delegates by the WSC.
Summary Action – No Action Taken
Thank you for your referral. While the WSOB appreciates the intent of this referral, we believe it adversely affects our global fellowship as a whole to limit the Convention to a single US Holiday weekend. Prudent guidance and oversight of all convention activities; put into place since the writing of this referral, should ensure completed convention financials in time for the WSC regardless of timing.
WSOB 2021-02 Pre-conference 2021
Finance Committee
We believe there should be a rebranding of the “Freedom Fund” to be called the “Online Basket”. This was discussed on the floor at last conference, and we feel that this better represents the nature of the contributions. This should help the fellowship understand the contribution process better, remove any negative connotations, link better with the
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current Covid online climate, and hopefully lead to larger contributions.
Summary Action – No Action Taken
Thank you for your referral. Renaming the Freedom Fund the “Online Basket” is potentially confusing as the Freedom Fund is a global initiative. In Europe and other Non-US Regions, the term basket is never used for collecting money at meetings. The name change may confuse or alienate other worldwide members. Example: the word Basket may not translate literally in all languages. Freedom, however, is a universally understood concept. Regarding perceived associations: We concluded this was much overstated as the word ‘freedom’ is associated with many things, not least in our fellowship with ” We are going to know a new freedom and a new happiness.” Rebranding the name again is not seen as being necessary or advantages to the collection of funds at this time.
WSOB 2021-04 Pre-conference 2021
Individual Submission
Please would you look at the possibility of providing a domain for each region such that this could be used as a ‘Landing Place’ where those seeking recovery could more easily find contact information for the Area that will best serve them. This could provide a link to Area websites, helplines an meeting finders etc. An example would be MER@CA.ORG, which could be used as the landing place for anyone in mainland Europe. Any Area websites would have to be vetted in the same way that they are if linked to our world website. By the World Service Office providing the domain it means that a Region would not have to create a committee to pay for this and administrate for a Region.
Summary Action – No action taken.
Thank you for your referral. There is an on-going project to renew our website, under LTP. Today all areas have an entry into the ca.org that point to their own website. All regional trustees have an email.
WSOB 2021-5 Pre-conf 2021
Individual Submission
Please would you consider making it more obvious as to how Tradition 7 donations are to be made by Groups, Districts and Areas. When I visit the website, I am directed to the ‘Freedom Fund’ but it is not at all obvious where a Tradition 7 donation is to be made. I understand that a donation can be made using PayPal by searching for the account associated with the cawso@ca.org email address but this is widely known. Also, it would probably be a good idea to prompt the Group, District or Area to make
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sure they provide adequate information for you to record where the donation has come from. Maybe an additional button could be added to the Home Page. It may be that this facility is available and simply missed spotting it, but I have tried to find it. I assume that we wish to make it as easy as possible for Tradition 7 donations to be made and tracked.
Summary Action – No action taken.
Thank you for your referral. As an open agenda item presently, the WSOB is investigating implementing new bookkeeping solutions that will quickly and succinctly identify the source and purpose of all inbound contributions. Once this task is completed it will be much easier to track and source contributions for reporting purposes.
WSOB 2021-6 Pre-conf 2021
An audio recording of the WSM was created by a member of the fellowship and provided to the WSOB. Please follow through with reviewing the recording and make an official decision as to whether this recording will be placed on ca.org to be available to the fellowship.
Summary Action – No Action Taken
Thank you for your referral. While we sincerely appreciate the volunteer effort to create such a resource, The C.A. World Service Manual is modified each year and the effort to maintain such an undertaking is outside the scope of what the conference requires presently, and what resources the WSOB currently has at its disposal. We understand that accessibility is a significant concern for all modern business. With the advent of many new texts to speech readers and emerging artificial intelligence solutions, audio accessibility for those that require it is now as easy as the touch of a button or a quick download to your personal device or in any computing platform. Therefore, the WSOB will take no action on this referral at this time pending further accessibility option being worked on at present by the I.T. Committee and the Long-Term Planning Committee who are both respectively working on ADA and other Accessibility initiatives.
WSOB 2021-7 Pre-conf 2021
Individual Submission
I have heard in the past the orange chip was the newcomer chip, and it was replaced with the white chip which represent surrender, so my suggestion is that maybe we could look into bringing the orange chip back for 1 year of sobriety since 1 year or more is black, orange represent confidence joy enthusiasm I think this would be something that might be pretty awesome.
Summary Action – No Action Taken
Thank you for your referral. We appreciate the spirit of this referral, however, feel it is best placed with the LCF committee. The WSOB will take no action on this at this time.
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WSOB 2021-8 Pre-conf 2021
Individual Submission
I ask that the SR14s are sent out to the Delegates so that Areas have time to filter the information to the meetings. This year (2021) this information wasn’t received with the 60 days stated in the WSM which has resulted in a large portion of our membership losing their chance to use their voice and decisions being made at World level instead of with the individual members through God.
Summary Action – No Action Taken
Thank you for your referral. The SR14 Mailings are now going out at least 60 days prior to each Conference. A system of submission, review, and distribution now exists and is administrated by the WSC Conference Committee.
WSOB 2021-10 Pre-conf 2021
Individual Submission
I would like to make a referral please that the WSOB look into a more sustainable and ecofriendly material for our future chips to be made from. We are living in times where we could be helping our planet more than we currently are in regard to this matter.
There are many creative ways materials can be sourced and used that can be less harmful. preferably recyclable or biodegradable. I would like to state that this is not a matter of affiliation or of outside issues ie the environment but time for us to think of our future members and our footprint and legacy in causing the least harm we can.
Summary Action – No Action Taken
Thank you for your referral. We respect and appreciate the intent of your communication. Your intuition in citing the tradition that “we have no option on outside issues” is well taken, however, in some cases Cocaine Anonymous has taken steps toward a paperless business model as a matter of convenience and efficiency in our service deliver to our customers. In the years since the pandemic, sourcing any materials for the creation of new and existing products has been more challenging than ever before in our history. At this time the WSOB has received your concern, however, will not take any action at this time until alternative vendors and cost effective materials become available to us.
WSOB 2021-11 Pre-conf 2021
IT 2020-01,
Summary of Referral Regarding the developing of the CA App, please consider adding the capability for users to make “in-app” purchases of CA e-books and e-literature.
Summary Action – No Action Taken
We already selling our e-books through Amazon kindle and other platforms.
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WSOB 2021-13 Pre-conf 2021
Quiet Peace and other books written in a larger print.
Summary Action – No Action Taken
Thank you for your referral. Unless otherwise directed by the conference, the Word Service Office will not pursue producing our current print product offerings in a larger print. We have, however, gone to some lengths to offer digital products whereby the user may adjust the print or font size to accommodate their particular needs. This referral also creates budgetary concerns as the current product offerings would need to be re-formatted and ultimately cost more to produce.
WSBT.WSOB 2021-10 Pre-conference 2021 Individual Submission
I am a CA member residing in the UK. I utilise the wonderful opportunity we have currently of attending meetings all around the world via Zoom. It is with this in mind that my suggestions come. Would it be possible to enhance the search facility? For eg, would it be possible to have an option on the meeting search page to enter “my current timezone GMT+1” and for the list of meetings happening ‘now’ to load, irrespective of country/state etc. As it is at the moment I have to click on each city, then try to establish which timezone it is in, then translate that timeline to my time. I hope I have made my suggestion clear and concise. Many thanks
Summary Action – No Action Taken
Thank you for your referral. Currently the IT committee is developing a meeting app where it will be possible to find all types of meeting depending on our location and choice.
WSOB 2022-1 Pre-conf 2022
Individual Submission
Please can you amend all invoices and shipping documentation to remove the word COCAINE ANONYMOUS. This has, and will continue, to cause unnecessary concern when shipping items into countries that have a different social attitude. I’m sure there will be a flurry of verbal defence along the lines of ‘that’s our fellowship name’ and I respect and value that. However, legally there is nothing to stop you using CAWSO Inc.
I anticipate members speaking against this based on lack of awareness with regards differing attitudes around the world. I trust the WSOB have the maturity to pause, reflect, discuss and support this required change.
Summary Action – No Action Taken
Thank you for your referral. It does not say it on the commercial invoice that is sent to internationals customers, but a copy of our QuickBooks invoice was enclosed in your
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last package, which should not have happened. We will make the change on our QuickBooks invoices. Thanks for bringing this to our attention and I apologize again for the delay in your package.
WSOB 2022-2 Pre-conf 2022
Individual Submission
Please consider automatically including 10 free copies of the NewsGram when filling orders from Areas. I think it is an incredible publication that shockingly few people know about. I live in Arizona which is a pretty active and informed fellowship and when I brought it up recently at our Area meeting very few people had heard of it. I know there will be a cost to this but believe it would be worth it. The publication provides important information about our fellowship and upcoming events, as well as articles about our experiences, steps, traditions, and concepts that would benefit our local areas, our individual members and C.A. as a whole.
Summary Action – No Action Taken
Thank you for your referral. The NewsGram edition is now available on ca.org, under the following link: https://museum.ca.org/ca-newsgram/ Also it is now available for delegates, after publishing, in the BOX, under the Delegate Information Main File, in the folder NewsGram
WSOB 2022-03 Pre-conf 2022
In 2021, Structure & Bylaws received a referral regarding gender neutral language in the WSM. Since then, a subcommittee was formed and has been working on gender neutral language in the WSM and other areas. These other areas fall outside the committee scope, and so the S&B committee kindly asks that you consider the following motion as relates to the original referral. Motion to make all future and reprinted literature published by Cocaine Anonymous gender neutral, excluding literature that Cocaine Anonymous doesn’t hold the rights to/not published by Cocaine Anonymous, and/or personal stories as submitted by members.
Summary Action – No Action Taken
Thank you for your referral. It is currently outside of the scope of the duties and responsibilities of the World Service Office to apply changes to conference approved literature and publications that have been vetted using the 12-point literature process. We strongly encourage this referral to be placed with the LCF committee.
WSOB 2022-4 Pre-conf 2022
Individual Submission
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Create and document procedures for creating more complete WSOB Meeting Minutes which will include all attachments/documents referenced during the meeting.
Reason – I was recently looking through WSOB Meeting Minutes attempting to find a specific piece of information. The piece of information was referenced several times within the WSOB Meeting Minutes but was not attached to the Minutes.
Objective – To better capture necessary and important information, to better preserve archival information, to offer more transparency to the Fellowship.
Summary Action – No Action Taken
Thank you for your referral. The WSOB monthly meeting is mainly to discuss the WSO operations. It is also to stay up to date with liaison to the WSC Committees and with WSBT 2 trustees and handle motions and decisions. The minutes are to reflect our discussions and decisions.
WSOB 2022-07 Post-conf 2022
Individual Submission
Please detail the terms of all WSOB officers and directors, when they were selected, when they were renewed, when their two-year terms and four-year terms end. Please make this information available once a year to the delegates in a delegate mailing and perhaps even in the Newsgram so that all are informed about possible vacancies and timing of any open positions. As an adjunct to this, if there is an opening on the WSOB, that opening is well posted for a period of at least two months before selection. thank you.
Summary Action – No Action Taken
Thank you for your referral. The WSOB agrees this is useful and pertinent information and will make future efforts to make such information available in our regular meeting minutes as well as delegate mailings and other outbound communications to the fellowship. Timeframes may vary based on circumstances; however, your suggestion is appreciated and will be acted upon accordingly. Already the regular agenda item of “succession planning” has been added to the WSOB agenda as a standing item of business, thus making it available at each delegate mailing going forward.
WSOB 2022-8 Post-conf 2022
Individual Submission
I am making this referral on behalf of my fellow WSC Delegate Boab from the Scotland Area.
He has entrusted me with making this request on his behalf to ask the WSOB or
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whichever committee would be responsible to look at this referral to make the World Service Manual and all our other Service Manuals to be available to listen to through an audio means. This would help those who struggle with reading to feel included and for those who may have difficulties with sight. Boab would also like to ask that books such as Hope, Faith & Courage and all C.A. literature be available in audio format too. This request also includes all pamphlets which could be made available as a listening library collection.
Summary Action – No Action Taken
Thank you for your referral. The WSOB understand that accessibility is a significant concern for all modern business. With the advent of many new texts to speech readers and emerging artificial intelligence solutions, audio accessibility for those that require it is now easier than ever before. With the touch of a button or a quick download to your personal device or in any computing platform. We do not wish to appear insensitive to this important issue of accessibility, however, unless otherwise directed by the conference to produce this new product and authorize the costs involved, the WSOB will take no action on this referral at this time pending further accessibility options being worked on at present by the I.T. Committee and the Long-Term Planning Committee. Both committees respectively working on ADA and other Accessibility initiatives. Please Note that the Americans with Disabilities Act, (ADA), is a United States Standard and not necessarily intended to address the needs of the global community.
WSOB 2022-09 Post-conf 2022
Individual Submission
Please consider adding QR codes to the front of each pamphlet as well as the literature racks that would enable people to quickly access literature via their phones. The QR code on a pamphlet could open that pamphlet on ca.org. QR code(s) on the rack could link to the main literature page and/or the store. People seem less and less inclined to pick up hard copy literature as technology evolves. This would make accessing our literature more convenient and hopefully help carry the C.A. message more effectively. Thank you.
Summary Action – No Action Taken
Thank you for your referral. The WSOB finds this both a reasonable and attainable measure to consider, however, it will take some time to reformat pamphlets to accommodate this initiative. Silk screening the Literature Racks will also require a notice to the vendor of the change and possibly a minor fee for reformatting. We will continue to work on this throughout the coming year.
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WSOB 2022-10 Post-conf 2022
Individual Submission
Please investigate an opt in email newsletter that would contain the daily Quiet Peace reading. I imagine this could then have a link to buy the book contained in the email to encourage our membership to buy the book. This could also serve to help people remain connected to C.A. if they lose their way for a time.
Summary Action – No Action Taken
Thank you for your referral. The IT committee is currently working on an app for mobile devices that may contain a similar functionality. Currently the WSO is exploring mail clients that may also accommodate this suggestion. We are grateful for your suggestion and look forward to serving the needs of our members more effectively using such technologies in the near future.
WSOB 2022-12 Post-conf 2022
Individual Submission
What is going on with HFC1? It has been out of stock for a very long time and it literally stopped our meeting from being able to start an HFC 1 literature study we were considering doing. Also, wasn’t it supposed to be updated after the 2019 Conference? So if the fellowship (Conference) decided to update it, we clearly still want the book. So please consider getting the updates done and ordering our amazing story book so the newer members can read it!
Summary Action – No Action Taken
Thank you for your referral. Currently HFC1 is available on the CA.org website in the form of a special 40th anniversary edition for $12.50 US.
WSBT to WSOB from WSBT 2018-03
WSBT
Investigate Accessible options for our literature. “That the Trustees investigate the process by which our literature can begin to be provided in Braille and audio book format to help the low visioned, blind, and learning challenged find recovery.
Summary Action – No Action Taken
Thank you for your referral. The WSOB understand that accessibility is a significant concern for all modern business. With the advent of many new texts to speech readers and emerging artificial intelligence solutions, audio accessibility for those that require it is now easier that ever before. With the touch of a button or a quick download to your personal device or in any computing platform. We do not wish to appear insensitive to
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this important issue of accessibility, however, unless otherwise directed by the conference to produce this new product and authorize the costs involved, the WSOB will take no action on this referral at this time pending further accessibility options being worked on at present by the I.T. Committee and the Long-Term Planning Committee. Both committees respectively working on ADA and other Accessibility initiatives. Please Note that the Americans with Disabilities Act, (ADA), is a United States Standard and not necessarily intended to address the needs of the global community.
WSBT to WSOB from WSBT 2018-04
WSBT
Make ca.org website ADA Compliant “That the Trustees take the necessary action to make www.ca.org ADA compliant in the next 2 years.”
Summary Action – No Action Taken
Thank you for your referral. The WSOB will take no action on this referral at this time pending further accessibility options being worked on at present by the I.T. Committee and the Long-Term Planning Committee. Both committees respectively are working on ADA and other accessibility initiatives. Please Note that the Americans with Disabilities Act, (ADA), is a United States Standard and not necessarily intended to address the needs of the global community.
WSBT to WSOB from WSBT 2021-01
WSBT
Would it be possible to have an option on the meeting search page to enter “my current timezone GMT+1” and for the list of meetings happening ‘now’ to load, irrespective of country/state etc. “WSOB 2021-10 — Originally Referral WSBT 2021-01 from Hayley B. — I am a CA member residing in the UK. I utilise the wonderful opportunity we have currently of attending meetings all around the world via Zoom. It is with this in mind that my suggestions come. Would it be possible to enhance the search facility? For eg, would it be possible to have an option on the meeting search page to enter “my current timezone GMT+1” and for the list of meetings happening ‘now’ to load, irrespective of country/state etc. As it is at the moment I have to click on each city, then try to establish which timezone it is in, then translate that timeline to my time. I hope I have made my suggestion clear and concise. Many thanks. Referral transferred to WSOB sometime during 2021.
Summary Action – No Action Taken
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Thank you for your referral. Currently the WSCIT committee is developing a meeting app, where it will be possible to find a meeting depending on our location. Since on the CA website, all meeting is from a linked Area developed web site and no standard way are used to present the meeting addresses.
WSOB 2023-01 Pre-Conf 2023
Individual Submission
Referral – Provide the Suggested Meeting Formats and Readings download document on ca.org in languages other than English.
We currently have meetings in several countries where English is not the first language. Meeting formats and the readings currently provided in the Conference approved Suggested Meeting Formats and Readings document have already been translated by the local fellowships. Obtaining those translations could be easily facilitated by reaching out to various Regional Trustees. Not even everyone in a country where English is the first language read/speak English. Providing this document in languages other than English will help encourage growth within the fellowship.
Summary Action – No Action Taken
Thank you for your referral. We agree. Currently the IT committee and Long-Term Planning committees are working together to re-work CA.org to serve the needs of our global fellowship more effectively. While this suggestion bears serious consideration, currently the WSOB is mindful that only conference approved literature should be offered where CA.org is concerned. Clearly this is also an opportunity for our Translations committee to become more proactive. Nevertheless, we are not in a position of qualified authority in and of ourselves to determine what an approved format looks like in our emerging areas and regions. This referral has tremendous merit, and we agree that finding a way to make formats available in as many languages as possible is a valid and useful service to provide to our global fellowship. We will always defer to our WSBT, LCF, and Translations, liaisons for guidance when posting such important information to CA.org.
WSOB 2023-02 Pre-Conf 2023
WSBT
Referral#: WSBT 2022-05
Formsite: 11450913
Individual Submission
Move ownership of “ca.org” domain from CAWSO to CAWS, as we do with other intellectual property, and track the registration renewal at the WSBT level, as we do with trademarks.
Summary Action – No Action Taken
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Thank you for your referral. The WSOB feels that until such time as we are advised otherwise, ownership and the tracking of domain renewal is well within the scope and capability of CAWSO and shall remain the responsibility of the office at this time. The desire is to remain nimble and be able to act with efficiency when changes to CA.org are indicated. While we believe the WSBT is more than capable of managing this also, placing ownership of the domain with the WSBT we are potentially adding a step to the process of being able to make requested changes to the publication “on the fly”.
WSOB 2023-03 Pre-Conf 2023
Individual Submission
Hi! For many years the WSO would supply a report from an independent financial auditor (Roger Brown). These documents allowed for an additional layer of ‘checks and balances’ and, from my experience and observations, reassured our conference that accounting at the office was robust and proven.
The RB’s stopped a few years ago…I personally believe simply because someone forgot :/ although there may be other factors… nah, they forgot or couldn’t be bothered.
To supply such an audit would help and would be a healthy practice. At a time that we have ongoing concerns with regards WS operations I would suggest you at least discuss and consider returning to such a practice. (I’m not saying it should be by Roger Brown….just that type of external audit).
My suggestion to supply such independent audits are in no way an accusation toward our treasurers and/or bookkeeper … such an audit would be to support and protect them.
I look forward to your response and hope you consider the benefits of supporting such healthy practice.
Summary Action – No Action Taken
Thank you for your referral. We agree. The WSOB is currently evaluating the re-implementation of this practice and the costs associated with this spiritually healthy practice. We wish to provide this service to our members again soon.
WSOB 2023-04 Pre-Conf 2023
Individual Submission
That the board be as diverse as the fellowship to include AGE, gender, race, ethnicity, sexual orientation, gender identity, education level, history of incarceration and any other relevant factor.
Summary Action – No Action Taken
Thank you for your referral. The suggested requirements and qualifications to become a board member are well defined in the World Service Manual. This request suggests that we would require additional information be submitted on a service resume in order to
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effectively evaluate the criteria suggested in your referral. The WSOB will take no action at this time.
WSOB 2023-05 Pre-Conf 2023
Individual Submission
Referral that the World Service Office Board will make available to the Fellowship all contracted or authorized audio recordings of speakers and workshops from past and future CAWS Conventions.
Summary Action – No Action Taken
Thank you for your referral. This is already underway. You will find all the speakers and workshops from CAWS 2023 at the official https://caws2023.org/ website, however, it is possible that not all recordings from past conventions are available to be converted at this time. Further investigation is ongoing.
WSOB 2023-06 Pre-Conf 2023
Individual Submission
I would like to propose a motion in regard to how CA banks funds. Can we add into the financial guidelines about being mindful with banking ethically as opposed to banks that invest in the fossil fuel and arms industries. Whilst acknowledging tradition 10, I feel we have a internal responsibility as a spiritual entity to bank with institutions that divest from these corporations. Spiritual principles in all our affairs.
Summary Action – No Action Taken
Thank you for your referral. We are glad that you have acknowledged tradition 10, we need to be cautious as a fellowship that we do not deviate from our primary purpose and get involved in outside issues.
Each group, district, area and other service body is able to take its own conscience regarding who they choose to bank with, but they also need to follow the financial guidelines to ensure our monies is kept safe in line with our traditions so we can carry out our primary purpose.
WSOB 2023-07 Pre-Conf 2023
Individual Submission
Items like reorganising the WSO and Moving the WSO among others should not come to the fellowship out of the blue. I believe this creates the perception of the board operating from a position of governance. This to my perception has created unnecessary disunity. Relying on published Board minutes is not transparent. They are sent to delegates months after the meetings have happen. They are not organized to pass on information they are a record of events. I have overlooked something in the minutes because of the way it is recorded. leading to my referal: Please place in the WSBT procedures and/or
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guidelines: “The WSOB shall keep the fellowship as whole informed to any changes that affect the fellowship as a whole that they may be considering taking without the express consent of the World Service Conference.”
I am not suggesting that all items of importance can be taken to the conference. What I strongly suggest is the fellowship needs to be kept informed.
Summary Action – No Action Taken
Thank you for your referral. We will begin by saying your concerns are indeed noted, however it is currently outside of the delegated authority and scope of responsibility of the WSOB to modify WSBT procedures and guidelines. That said, matters of structures and geographic development of our global service centers and global delivery of our program services are matters for serious concern and consideration. The WSOB does not take lightly decisions such as this, nor does it do so without input and direction from it’s conference committees and the WSBT. We suggest that your regional trustee member may be an excellent source for addressing this concern.
PRESENTATIONS OF CURRENT ACTIVITIES OR TASKS (no motions)
- World Service Office Board – Report 2023 – Attachment 9 WSOB presentation narrated by the Chair. World Service Office Board – Report 2023 – Attachment 9 WSOB pa
CLOSING COMMENTS:
It has been a very challenging year. A year ago, we left the WSC in Dallas heading back to California knowing there was a lot to look at operationally at the WSO. The crisis from the previous March & April had been dealt with but why were the operations at the WSO so inefficient? It became clear to us, our new Board Treasurer, and the rest of our Directors and Trustees that what we thought was fixable with a little training was actually in need of much more than that. With the help of our consultants, we were able to see the need for a return to the tried-and-true processes, policies, and procedures that were missing in the day-to-day running of the office. We have had to propose a restructuring plan that includes moving the WSO to Arizona and we must complete it in such a way as to continue serve our fellowships current needs in Long Beach. We must plan and prepare for a staff fully trained to take over in Arizona. We feel very optimistic that we have the team in place of volunteers, directors, and trustees to successfully hand over a fully functional operation.
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It is not going to be easy, great things never are, but we have a willingness to accept challenges and delivering results while practicing the principles in all our affairs!
Respectfully Submitted:
Earl H
Chairperson/World Service Office Board
Earl H – the report is in the BOX. We would like to present a slideshow of the past year.
A year ago I became the World Service Office Board chair, I had a lot of feedback from you guys regarding what we were doing right and what we were doing wrong.
We looked into this and discovered that our staff were not trained well. Communication had become a lost art. After months of asking the right questions, we realized our problems were systemic. This prompted us to take action. We hired a consulting firm made up of members with a number of years and a great deal of experience between them to help guide us in the right direction.
Once we began analyzing we realised we needed a new ordering system. Once created we trained our staff in the new system.
There were discrepancies in 2022 we did a hard inventory to see what we had and then reached out to our suppliers who were not fulfilling our orders in a timely manner.
In summary the bus took a long time to turn around. Inventory, staff training and new systems.
We have gotten very good at accepting Tradition 7 donations and sending out acknowledgements. Thank you, Georgia. Huge shout out to WS convention committee.
Thank you for a successful Georgia convention, we would like to submit this check to holland for 110k.
Russell S – Any questions for Earl and The World Service Office Board?
Gary P – thank you to the World Service Office Board – the transformation and the strides have been awesome.
Nadz L – thank you to the World Service Office Board, I do have a question, the timeline in responses to emails? We would like to know how long it takes to respond?
Earl H – 72 hours
Laurie G – are you considering creating a license to print keyrings and if so what is the time line?
Earl h – Yes there are discussions and is in progress.
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Laurie G – A member put in a referral to produce additional key rings the World Service Board of Trustees transferred it to the World Service Office Board, and it hasn’t been responded to. When will a response be given?
Earl H – we never received the referral.
Russell S – you haven’t answered the question.
Earl – We have now received this. But there’s been work going on this now. It’s in progress.
Patrice F – the DOO had to leave for personal reasons, is there a plan to replace the DOO before the move to Arizona? As a delegate, I want to submit info enthusiastically, there was a mis approval of funds before, do you have wording that I can use for my are that when funds are sent, they will not disappear?
Earl H not at this time. /absolutely – we changed the locks on the door, we have a lock box in the office, we are following procedures to help us with the process more efficiently, to the best of my knowledge we are not missing any funds.
Conference re-opened at 1:05pm
Questions continued for the World Service Office Board
Pilar R – Can you share what the succession plan is for the World Service Office Board chair?
Earl H – The previous question before we went to lunch. You were referring to the referrals that were lost, we will have an answer for you. There will be a response by December.
Earl H – I have one more year, the succession plan that we’re working on, we don’t know how many directorships will be opening, we will be looking to fill the position of Vice Chair, one or two directorships will become available, and yes there is a plan. There will be a flyer that will go out and resumes will be collected.
Matt L – Will our literature be put into audio?
Earl H – Yes, much is available on amazon.
HFC is available in audio, but not digitally. The other books are not available on audio and we will look into planning on this for audio. Sounds like a great referral to LCF
Miriam F – There were a lot of incorrect shipments, and missing items, is there anywhere on the financials what the office lost in shipping costs?
Earl H – I don’t have the details on that.
Johnathan Ha – If you look at line item 500105 for merchandise, it’s approx. 75k on the 500108 and that’s shipping supplies for 5k.
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Johan T – Thank you to the board. Having a hub in Europe, we are working on that, we will present it soon, some things are more cost effective to do it this way.
Wesley B – in regard to events that occurred previously, you show the translation process, in the process there’s nothing to suggest how we can turn it to digital, we have websites and pages that need to be translated, when can that get in there? Things are happening online and digitally. When will the digital translation process happen?
Earl H – The translation works on our literature we’re looking into it digitally. Misty C – Can we find something to utilise volunteers for? Earl H – Yes.
Susan B – When we have a CA brand guide on how to use our logos and trademarks, why do we not have someone use the trademark. Why do we use C.A. and not CA?
Earl H – Not sure on the answer for that. We can look into it.
Susa B – Can office procedures be audited more often?
Earl H – we had new trustees come on years ago and they started this, and we realized we needed to audit our policies and procedures more often. We did do that audit and we’re seeing positive results.
Justine K – Thank you to the board, a referral came in for the audio books and no action was taken? Can you please tell me why it hasn’t been addressed?
Earl H – I am not sure why the referral didn’t come in, maybe it didn’t come to the right place. I believe we addressed it.
Bob K – Format for World Service manual to audio is to make it more inclusive.
Milton L – Finding a new office? Did you look at an online presence instead of a physical one?
Earl H – Not to the best of my knowledge.
Chirs W – Summary, slide 10 new and innovate systems, what’s going on with the software?
Earl H – We need to update our software at the office.
Justine K – When will the World Service Office be ready, the registration, the credentialing and all the information that is needed for the conference committee? When will the platforms be sent over?
John B – The goal is to take what we’ve been doing and refine it and make it accessible through world services. Our last count, on our delegate mailing list was 570 names. We want to integrate it with software. We’ve been asking for help with moving this off our
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committee and giving it over to the World Service Office. It’s going that way. We’re trying not to comprise anonymity and this all takes time.
We still need to see how this is all going to work, we’re just not going to give it to the office, we need to make sure it’s good.
Jami D – Point of Information – What it comes to audio books, it is the standing of the LCF committee to create literature.
David L – My area has experienced improvement with shipments from the office, how often is a whole inventory taken?
Earl H – Quarterly.
Susan B – Communication problem with our international hotline. We’re being told we have outdated software and that it costs money. Freedom fund: can we illustrate the cost of these projects so that we can move forward with them? Our technology is not up to date, do you agree?
Earl H – I am not going to be disagreeable.
Barry He – As the office move is coming, have we taken steps to make sure we still have chips and literature available?
Earl H – We have some overlap, we’re running two at once, we will continue to process orders and respond to those who need assistance.
Kurtina R – We have issues with backorders, no one is contacting us, do you not have that information, did you lose the information?
Earl H – It could be that it’s been backordered, and it’s sadly fallen through the cracks.
Let me get your / area / literature person details and we will get to the bottom of it.
Kurtina R – Who is in the office as of right now fulfilling these orders?
Earl H – We showed a picture of our office staff.
Patrice F – Can you explain the process to get volunteers in the office? Does someone go searching for volunteers? Since you’re moving, it’s good to get some new volunteers.
Earl H – We have a volunteer coordinator in the office. Our office is only open M-F 8-5, if you want to volunteer, please call the office. We don’t have a process to address searching for volunteers. We do work through the courts for the office coordinator to get us some volunteers. We go to our local areas for volunteers.
Ernest M. – Thank you for your hard work. When the literature gets ordered, we get the literature but no receipt. Can the receipts be sent out with the literature?
Earl H – An invoice is received and then paid, that invoice is sent out via email. A packing slip is also included. That should be happening.
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Justine K – There was an individual dismissed from the World Service Office, there are still problems with the orders being placed, so even though the role has been replaced, why still the problems?
Earl H – The person that was rehired had extensive experience with international shipping. It wasn’t that individual’s fault that the order was still messed up. The level of mistakes was far higher than they are now.
Louissin B – The check for 110k was that exact or approx.? the income shows a number as well as the expense and the numbers are off.
John B – Approx, but very close.
Earl H – We’ll have an explanation for you.
Johnathan H – The numbers are still being handled, they are not finalised yet, they are being worked on and will be updated. Our hope is to get this to you within the next month.
Liz T – Will orders be processed during the move or stopped?
Earl H – Our goal is to make sure the orders are processed up until the last few days and AZ to have inventory.
Gary P – Is it helpful to have local areas add more chips and literature in case they’re not available?
Earl H – We just go our sept purchase order fulfilled. They’re delivered, they’ll be good.
Barbara – My question is pertaining to the Freedom fund. The current software is extremely limited; we have to call the office to change the amounts being donated. When will the software package be more accessible?
Johnathan H – We’re looking to wait until we address all software in the office. Due to some of the budgetary concerns, we activated this yesterday. The new software will handle all donations, you’ll be able to modify and stop all changes to the donations you wish to make. We’ve turned it on a few hours ago. It’s not the final solution, we will continue to examine other solutions as well. But this is a great beginning.
Judson W – can you give us assurance that there will be standard operating process that includes competence?
Earl H – I can assure you we’ve had several phases to help with this. So yes.
Marc G – When we order chips and literature from the new office will we have a new number?
Earl H – No, it will be the Same number
Motion made by Yves W.
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Motion 10: WSOB to create an Ad hoc committee that would be live for a month, chaired by a WSOB member that would proceed to a complete audit of the ca.org website including the following a representative for each of the following :
- WSBT for Tradition violation audit
- LCF for our literature content audit
- IT committee for WEB Site functionalities and guidelines audit
- Archives committee for Virtual Museum audit
- PI Committee for PI member page audit
- Webmaster
From the audit, the ad-hoc committee will provide a report with the findings, an action plan and recommendations if needed. The report would be part of the WSOB Conference report.
Seconded
Russell S – Would you like to speak to your motion.
Yves W – Not at this time.
Patrice F – Point of information: Is this motion in the BOX?
Russell S – it’s in their report on page 5.
Debate:
Susan B – Which conference report?
Earl H – The conference in 2024.
Parthi – Is a month long enough for the committee to complete this work?
Yves W – Yes
Nadz L – Speaking for the motion. Statement given.
Ruby C – Ad hoc implies a one-time thing? Will this happen regularly?
Yves W – Annual
Amanda H – Could you please clarify a portion of the motion?
Earl H – It would be a representative from that committee.
Jacob M. – Speaking in favor of the motion. Statement given.
Stu E – Friendly amendment to change webmaster to web servant.
Earl H – Accepted. (Change done)
Motion made by Yves W.
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Motion 10: WSOB to create an Ad hoc committee that would be live for a month, chaired by a WSOB member that would proceed to a complete audit of the ca.org website including the following a representative for each of the following :
- WSBT for Tradition violation audit
- LCF for our literature content audit
- IT committee for WEB Site functionalities and guidelines audit
- Archives committee for Virtual Museum audit
- PI Committee for PI member page audit
- WebServent
From the audit, the ad-hoc committee will provide a report with the findings, an action plan and recommendations if needed. The report would be part of the WSOB Conference report.
Barry Ha – Speaking against the motion. Statement given.
Daniel Su – Speaking against this motion – statement given.
Ruby C – as the maker of the referral speaking in favor of this motion – statement given
– it’s to help the office start the implementation of this process it’s not about fixing the website.
Wesley B – Speaking in favor of the motion. Statement given – we have been keeping t
Justin Su – This is just to complete an audit, not to fix it. Would it be the same committee to take over it after the audit. I am in favor of the motion.
Yves W – The process would be owned by the World Service Office Board
Russell S please prepare to vote. All in favor/all opposed.
Motion passes with minor opposition
Russell S – Any further motions?
Jonathan H – No.
Russell S – Any closing comments?
Jonathan H – No. please help me in thanking the World Service Office Board
Russell S – The Finance committee next but we’re going to take a quick break – please be back at 2:30pm
Session resumed at 2:33pm
Finance report given by Jim G
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