July 19, 2025 – WSOB Minutes

WSOB MINUTES July 19, 2025

OPEN MEETING @ 8.00 AM PST

SERENITY PRAYER – Randy invites the room to open with the serenity prayer.

TRADITION – Robert reads 7^th Tradition.

CONCEPT – Yves reads the 7^th Concept.

ROLL CALL & QUORUM DETERMINATION

Present:

• Randy G., Chair
• Jonathan H., Treasurer
• Jesse G., Director of Conv. & Conf.
• Yves W., Vice Chair
• Tai B., Director of Operations
• Robert B., WSOT
• Jason S., DAL
• Kimberly C., Secretary
• Morten V., DAL
• Wesley B., DAL
• Joni E., WST
• Jay P., CAWS 2025 Chair
• Justin C., CAWS 2026 Chair
• Devin (Sec) CAWS 2027 Chair
• Crawford CAWS 2028 Chair

Guests:

• Simonne M., Member
• Maria K., Member

CHAIR ANNOUNCEMENTS

Randy will be away next month so Yves will chair WSOB meeting

June 21, 2025, minutes were approved (Add missing referral response)

SEVENTH TRADITION –

Observed in the office, online members are directed towards ca.org.

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CAWS CONVENTION REPORTS

CAWS 2025 (Arizona) Jay P.

Highlights:

• Final Report from Jay- Closing comments
• It was an amazing experience to be a part of.
• The convention was hugely successful, exceeding all expectations
• Requested rebate from Vfairs – Received rebate reflected in financials.

CAWS 2026 (Florida) Justin C.

Highlights:

• FCAWS 2026 Convention is moving forward on all fronts.
• Rooms are being booked and registrations are coming in.
• Finances are stable, in the process of preparing the final budget for submission prior to the 8/01/25 deadline.
• The first volume of our newsletter has been published
• First online auction item, a Royal Poolside Cabana, went live on July7, 17. We are seeking basket donations from the Fellowship
• There are currently six fundraising events scheduled through early next year, Continuing sales of coffee, mugs, and t-shirts. Fundraising proceeds are currently growing.

CAWS 2027 (Washington) Nathan H.

Highlights:

Not Present

CAWS 2028 (Scotland) Crawford B.

Highlights:

• First committee meeting was on the 6th of July.
• Our treasurer is still in the process of setting up the European bank account
• We have our second run of t-shirts ready to be sold at the Scottish area convention which take place next weekend. Both styles of t-shirts will be for sale at conference as well as some one-off items.
• We are going to be having our first “in person” meeting on Saturday the 19^th of July in Glasgow during the Scottish Area Convention.
• We have voted in the name and the CAWS2028 convention will be called “FREEDOM”. The artwork and logo is also close to completion and once voted on, it will be submitted for ratification.
• Our hotel liaison has had a good response from one of the hotels on the bid document and we are looking to expand the convention over 2 hotels and a theater auditorium which are situated next door to each other in Glasgow city Centre. This is looking to be very cost effective and be of great

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benefit to all attendees as well as potentially creating maximum revenue overall. More details will follow soon.

• We are excited to announce that we are in the process of designing and registering a tartan that will belong exclusively to Cocaine Anonymous.
• More updates will follow on this but we would like to thank the WSOB and the trustees for their involvement in the process.

OFFICE DIRECTOR’S REPORT

Director of Operations- Tai B.

Highlights:

Office update:

• Working with WST and registered agent to complete California to Arizona transition. Effort/Progress still being made to operate in Arizona according to state laws. Need Taxes CAWS 2019 and 2020, Bookkeeper to compete. Wants permission to complete 2024.
• CAWS2026, CAWS2027 Acct. Complete for Chase account, RegFox access, Stripe and PayPal Complete.
• CAWS2026 Added to CA.org, flyer updated as well.
• Health Insurance Benefits, HR Assistance, Workman’s Compensation to be obtained, working with underwriter -20250601, FULLY COMPLETED.
• Add new Wire Payment information to Website.
• Revised Royalty Agreement in process, copyright has begun to be completed, still a lot of reorganization- discuss with WSOB

Merchandise:

• UK Distribution communications going well.
• Complaint made and working on Quality Control.
• Recalling The Early Days of C.A., vendor hired and cost for changes and printing will be close to 2K. POINT 16 to be completed. Adhoc Committee has begun.
• Banner solution found.
• New revised and corrected books arrived, Zip code error and correction has been made.
• Swedish Chips, working on new molds.

Translation

• Meeting to be determined.
• Swedish Chip design (LOGO), approved and will be revised. Sent to Vendor for new Key tags order.
• Agreement by Sweden to purchase all key tags in stock was NOT done. Have an open balance.
• Logo Finder created. https://cawscit.github.io/logo-finder/, 18 approved logos!!!!!!
• Tradition 11 language request to international language sent. -20250331, have French, Danish. DAL to help. (NEED ALL MEETING TRANSLATION FORMATS, also Pamphlets and Books)

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• Translation Files NEED to be given to WSO, (Copyright Material is WSO Owned and need WST and WSOT to communicate this to MERT, PNRT and ERT) Request was made.

DIRECTORS’ REPORT

Chair – Randy G.

Highlights:

• Attended 2025 CAWS Conference Committee Monthly meeting, 2025 World Convention Committee
• Attended 2025 CAWS Conference Committee Monthly meeting. I spend time every week at the WSO office.
• Jonathan and I have also met once a week with Tai to go over finances, sign checks and discuss the implementation progress of our new platforms.

I also participate in a Chair-to-Chair call with Barry at least once a month.

• Enjoyed the detox of completing my service to the 2025 World Service Convention and thank you all for everything you did to make that an amazing experience.

Hubspot, Shopify and Quickbooks are still in motion. The development of the actual implementation plan for training, planning, more training, more planning – then execution is underway. Constant activity forward will be the key, but not any faster than our skill sets, training and planning. Success is on the way. Random insights on progress from Jason, Tai, Dawn, Kaleb and Jonathan are exciting.

Tai, Dawn and I took some time this week to identify the first year of service out of the Phoenix office. Truly a great sense of accomplishment for everything that has been accomplished and the exciting plan for the future.

VICE-CHAIR REPORT – Yves W.

Highlights:

On-going:

• I have updated the summary of our motions log (2025 WSOB MOTIONS LOG.xlsx).
• We did receive a new referral, log updated (2024-25 WSOB REFERRAL.xlsx), detail below

LCF:

• Recalling the Early days of C.A.
  • Two new members added for the Ad-hoc review, we are now 9 persons
  • The printer proof for the book has been received and send to all for validation, each having a section to expedite the Point 17 process.

NewsGram:

• The Q32025 is now in the hands of the WSBT for their approval. The theme for the Q42025 Edition is “Do you believe in a higher power” and the deadline is September 30, 2025

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Referrals:

• We did receive a resume of the opened referrals assigned to WSOB, which state that we have 34 open referrals. At the last Conference we didn’t have any referral on our plate. As of today, we have 12. All the other ones on their list have been cleared during CAWS2023 Conference.

TREASURER – Jonathan H.

Highlights:

Activities and duties performed this quarter:

General

• Been in communication with the DOO, Asst. Manager, WSO Chair, Bookkeeper, WST and WSOT throughout the last month.

2025 Convention

• Funds transfer from existing local Arizona account to CAWSO account complete.
• Final hotel bill complete.
• Final payments to hotel issued.
• Treasurer completed financials and initial update in CAWSO financials.

Conference

• Proposed Amended 2025 Budget sent from Finance Committee for SR-14

Office

• Have been signing check runs and process has been going smoothly.
• Have made myself available for Tai and Dawn for any help needed.

QuickBooks

• Chase International account has been added.
• Have determined a mix of “fresh start” and pulling existing data is appropriate. This will be finalized as the links between CRM and Online Store are establishe. Will finalize last review prior to transfer to QB Online

QuickBooks Online

• Determining if Accountant version that was planned to be used as main company can be used due to ability to sync through API to CRM and Online Store. Might need to purchase a 5^th company to use as the main account. Cost is minimal through Tech Soup.

Prudent Reserve and Disaster Recovery Policy

• Will draft final version of separate policies and send to both Boards for approval.
• Will be submitted prior to July WSOB meeting for approval. Not done – Goal is now August

GiveButter

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• Created new GiveButter campaign for 7^th Tradition
• This has been placed on the website for future donations. o

Freedom Fund

• GiveButter has been added as the main donation platform in the website.
• 2025 Collected

Reconciliation

• 100050 Chase Main Operating – 6/30/25
• 100051 Chase Prudent Reserve – 5/31/25
• 100052 Chase Publication Fund – 5/31/25
• 100053 Chase Petty Cash – 5/31/25
• 100054 Chase Conv 2025 – 6/30/25
• 100055 Chase Conv 2026 – 6/30/25
• 100056 Chase Conv 2027 – 6/30/25
• 100057 Chase Conv 2028 – 6/30/25
• 100058 Chase International – N/A (Created)
• 100120 International HSBC – 6/17/25
• 200104 Chase Visa – 6/30/25
• 100096 BofA Operating – 6/30/25
• 100099 BofA Old Operating – 6/30/25
• 100114 BofA Petty Cash – 6/30/25
• 200105 BofA Mastercard – 6/10/25
• Closed Accounts
  • 100097 Convention 2024 – 4/30/25
  • 100098 Convention 2025 – 4/30/25
  • 100110 Convention 2026 – 4/30/25
  • 100113 Convention 2027 – 4/30/25
  • 100118 BofA Publication Fund – 4/30/25
  • 100119 BofA Prudent Reserve – 4/30/25

Large Outstanding

• Finalize convention financials
• Finalize Prudent Reserve Policy
• Bank To Do Items
  • Make final transfer to Chase (Operating, old operating, petty cash)
  • Confirm how international account can be used in UK and Europe – awaiting confirmation of activation on multiple currencies
  • Determine best option for international account for Scotland Convention use.
  • Close all remining BofA accounts Get consolidated financials for QB
• GiveButter Traction
  • Competition with conference committees or areas
  • Have Areas add GiveButter to their local websites
  • Video of what World Office does to help Areas donate / attend local area meetings

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• • Financials Included:
• CAWSO
  • Income Statement
    • YTD through 6/30/25
    • YTD through 7/17/25
  • Balance Sheet
    • YTD through 6/30/25
    • YTD through 7/17/25
  • Statement of Cash Flows
    • YTD through 6/30/25
    • YTD through 7/17/25
  • Budget vs Actuals
    • YTD through 6/30/25
    • YTD through 7/17/25

Motions

• Will submit motion to update chart of accounts and products and services for future QB use which includes new accounts the printer lease.

Respectfully submitted,

Jonathan Havens

WSOB Treasurer

Director of Conv & Conf – Jesse G.

Highlights:

• CAWS 2025 – Arizona
  • A success
  • Have received some pass-it-ons
  • I will miss Jay
• WSC Conference 2025 – DFW – 27-AUG-2025 to 31-AUG-2025
  • Contracts for 2025 are finalized; have fully executed copies.
  • 100 plus registrants/credentials
  • Approx 138 registrants and 180 requested credentials
  • Addendum sent to Joni for TNC/WSBT review due to number of rooms reserved
• CAWS 2026 – Florida
  • Chair
    • Working on budget
    • Timeline on track

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• Treasurer
  • Fundraising
    • a Royal Poolside Cabana, goes live on 7/17 seeking for basket donation from the Fellowship, making it simple for any| member, or group, to send in the supplies.
    • Memorabilia working on getting quotes from vendors
• Registration
  •  Sabal – 27  Bismarck – 2 Royal-  45  Total = 74  Hotel; up 12
  • 1497 room nights; up 100+
  • Working on logistics for transportation, decorations, and hospitality items
• Program
  • General entertainment events and activities are being decided upon. Currently looking at a pool party, scavenger/geocache hunt, alligator calling competition, and trivia game, hostage (negotiation) karaoke.
  • speaker slate and motion to give speakers option of 4 nights at hotel, flight, basic reg and a banquet
  • Several workshops are confirmed
  • Looking into convention app
• WSC Conference 2026/2027
  • 2026/2027 contracts fully executed
• CAWS 2027 – Washington State

No report

• CAWS 2028 – Scotland Area
• Chair
  • first “in person” meeting on Saturday the 19^th of July in Glasgow during the Scottish Area Convention. This will give us a chance to connect with the full committee and also if anyone attending the convention is interested, they can come along and get involved.
  • “FREEDOM” is theme of the convention
  • We are excited to announce that we are in the process of designing and registering a tartan that will belong exclusively to Cocaine Anonymous. More updates will follow on this but we would like to thank the WSOB and the trustees for their involvement in the process
• Treasurer

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• • working with Jonathan on setting up European bank acct.
  • Selling 2^nd round of t’s at convention today
• Hotel liaison
  • Our hotel liaison has had a good response from one of the hotels on the bid document and we are looking to expand the convention over 2 hotels and a theater auditorium which are situated next door to each other in Glasgow city Centre.

• WSC Conference Committee (WSCCfC)
  • all referrals addressed
  • SR-14 scheduled to go prior to Conference in August
  • Conference 2025
    • Credentialling website is live.
    • Registration is live
    • Meeting with Conf chair and committee chairs and secretaries x 2
    • Agenda is completed
• WSC Convention Committee (WSCCvC)
  • Answering new referrals
  • New release form concerning artwork
  • Guidelines regarding chairing of the great convention exchange
  • SR-14 material for Conference 2025–
    • Applies to all service positions for check requests –
    • Obtain 3 bids for any expense which is estimated to exceed $500 1500 per
    • Complete a WSO Check Request Form for all expenditures over $100 500
  • Add a Production and Technology/Chair Position
  • Removal of duties to the Vice Chair Position that would be covered by the Prod and Tech Chair
  • C.A. Audio Release form; and
  • 2029 Bid, approved by Bid Vetting cmte sent to Conference Chair by SR-14 deadline.
• Bid Vetting Committee
  • Bid presented by Ontario was approved by cmte after requested revisions were completed.

• RFP Committee
  • To commence in Oct of 2025.

ILAS,

Jesse G

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DIRECTOR AT LARGE – Jason S.

Highlights:

WSCIT

• A document has been submitted as a working flow for streaming approval – a work in progress

Ad HOC Tech & Website Committee

• Web: Met with Joe -needs a copy of our current website. He has the credentials.

CRM

• We met once or twice. Dawn and Kaleb got us to the finish line on the new web store.
• We have asked friends and family to submit orders (to test it). It appears to be working just fine.
• North American orders are absolutely read to go.
• We have more testing to do before we can release the new shop. But (personally) … i think we announce and roll it out at the conference. Especially since BOTH Tai and Dawn will be there. I am expecting will have a good demo of the new website will be ready for a presentation as well.
• On a personal note. I have been working on a work project for a little over 8 months. As this project at works settles down in the coming days i will have much more time to support Tai, Dawn and Ashely to get HubSpot, Shop and QBO up and running.

DIRECTOR AT LARGE – Wesley B.

Highlights:

Meetings

• Regular WSOB meeting.
• European PI
• North American PI

PI Updates

• PI has their budget prepared for Conference –
• Removed “non-Delegate Chair” funds, so hopefully that won’t be the case in the coming year.
• North American PI continues to work on outreach to local Areas to better coordinate PI efforts.
• European PI very lightly attended.

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WSOB

• Provided information on current offering from QuickBooks for reduced cost access to Payroll services
• Looking for handbook builder provider online. SHRM cost seems high. Have not heard back from Compliance HR or other online options yet.
• It has been a relatively quiet month I registered and booked for Convention 26, as well as plans for ANRC next year. I am looking forward to Conference.

In Love and Service, Wesley B

SECRETARY’S REPORT- Kimberley C

Highlights:

• Prepared my second set of WSOB minutes, submitting them after a quick review from Yves. I am working to develop a little discernment about what should be in the minutes and what should not.
• Still learning a lot from Yves about the process. Still sorting out the technical side of things. Encountering a few challenges.
• I did not attend the Archives Committee meeting this month as I was in Vancouver that weekend. However, I did get the minutes from Cameron. I have taken some general information from the minutes, however, I would like to be sure that I am not repeating information already known by the WSO, also would like to confirm if I am on archives:

TRUSTEE REPORTS

WST TRUSTEE – Joni E.

Highlights:

CAWS Corporate Filing Status

• We are still awaiting the CAWS tax returns for 2019 and 2020 from the accountant. Upon completion, we will file annual filings to CA DOJ which should restore our good standing with CA and allow us to complete the AZ filings. I believe the 2019 and 2020 CAWS tax filings remain outstanding.
• We have reviewed our options for the issues with the CAWS entity name. A decision has been made to keep it as Cocaine Anonymous World Services. It is important that we get this info out to the fellowship as Cocaine Anonymous World Services, Inc. has been used throughout our literature, guidelines, etc.

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TNC/Contract Approval

• Addendum to 2025 Conference Hotel adding an option for 95 rooms at $139/night is currently being reviewed by the full WSBT.

Releases for Original Works and Speaker Recordings

• The WSBT reviewed and approved a revised version of the Original Works Release and a new release for Speaker Recordings. I have added the new versions to the OneDrive folder for your review. Tai and I have been discussing ways we can get the new forms out to the fellowship.

WSCIT Speaker Recording Approval Process

• The Speaker Approval Process and Media Platform procedures have been returned to the WSCIT Speaker Approval Subcommittee for final review.

WSOB Translation Committee

• The translation process is moving along although there have been many hurdles. I have added to the WSOB OneDrive the C.A. Translation Policy for review. To get the process moving, it is important that each area requesting a translation complete a Copyright Agreement.
• The Licensing and Royalty Agreements have been revised and they are ready to go out to the areas requesting translations or licensing/royalty agreements. We’ve had several areas submit signed copyright agreements and license/royalty agreements.

WSOT TRUSTEE – Robert B.

Highlights:

Summary of General Activities:

• Missed WSBT Q2 Conference call due to vacation
• Participated in Online Business for WSBT and WSOB as needed
• Communication with WSO Chair, WSO DOO, and other WSOB Members as Required

WSBT Finance Sub-Committee (Lead Trustee):

• Preparing full financial reporting for presentation at WSBT Q3 meeting.
• Preparing revised WSBT budget for Conference 2025 (2025 revised and 2026)

Long Term Planning (Member):

• Attended Meeting on 01-JUN-2024
• Several projects in process; the following are projects currently being worked on:
  • Book Development and Approval Process
  • Investigation of North American Roll-Out for Pamphlet Licensing
  • NewsGram Updating

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• • Global Growth Initiatives

UNFINISHED BUSINESS/PROJECT UPDATES

• Conference Committee Assignments
• Reviewed current assignments
• There is an unfilled Director Position-potential to split workload of Director of Conferences and Director of Conventions

NEW BUSINESS – None

MOTIONS

SPENDING COMMITTEE

• MONTHLY MEETING MOTIONS ONLINE MOTIONS
  • Motion to approve CR2026-024 for flight reimbursement
  • Motion to approve CR 2028-004 for T-shirts with previously approved design/logo, seconded. Passed.
  • Motion to approve CR 2026- 021 for transportation costs, seconded. Passed.
• MONTHLY MEETING
  • Motion to approve to implement on Shopify volume discounts at $200 to be 5% and volume discount at $500 to be 10%, seconded. Passed.
• ONLINE MOTIONS
  • Motion to approve CAWS2026 speaker slate as presented, seconded. Tabled.
  • Motion to approve response to referral WSOB 2025-03, seconded. Passed.
  • Motion to approve response to referral WSOB 2025 – 06 pre conference 2025 from Peter Mcg (UK), seconded. Passed.
  • Motion to approve response to referral LCF – WSOB 2024-05 pre-conference 2024, seconded. Passed.
  • Motion to approve response to referral WSOB 2025-07 Pre conference 2025, seconded. Passed. Motion to approve response to referral WSOB 2025-08 pre-conference 2025, seconded. Passed.

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REFERRALS

SUMMARY OF COMMITTEE MOTIONS:

None

REFERRALS THAT WERE FORWARDED TO OTHER COMMITTEES:

WSOB 2024-04 pre-Conf 2024

15099526 – Individual Submission: CA UK

I am hoping somewhere along the way it could be taken seriously and looked at that conference can become hybrid or online only how would I get this voted on and up for discussion please yours truly a very grateful CA member

Referred to the WSC Conference Committee

 

WSOB 2025-01 pre-Conf 2025

15677651 – Individual Submission: CAUK Area

To Whom it May Concern,

I have been asked by multiple members from my local district if the new piece of AA literature ‘Plain Language Big Book’ is approved for use in C.A. meetings in the same way the ordinary Big Book and 12 & 12 are. Any guidance on this matter would be greatly appreciated. Kind Regards

Referred to the WSBT

 

REFERRALS STILL IN COMMITTEE:

WSOB 2025-09 pre-Conf 2025

16549684 – Individual Submission: Manitoba Area

While reviewing the pamphlets on ca.org, I noticed that the current layout could benefit from a more visually appealing design. I’d like to suggest updating the presentation, like the approach used by CMA (link attached for reference). Specifically, replacing the plain text pages with pamphlet images would create a more engaging and user-friendly experience. With the website being updated I believe this would be an ideal time to look at making this change.

Additionally, I recommend standardizing the pamphlets in black and white. A clean, minimal design not only enhances readability but would also reduce printing costs for Areas — particularly once Print on Demand is implemented.

https://www.crystalmeth.org/download/what-is-the-seventh-tradition/?wpdmdl=2642&refresh=688922ca4454e1753817802.

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LCF-WSOB 2025-10 pre-Conf 2025

16387743 – Individual Submission: AZ ASC

Consider making the font bigger on the formats/readings… some of us are getting old. :0)

 

LCF-WSOB 2025-11 pre-Conf 2025

16418733 – Individual Submission: British Columbia Area

I was wondering if the process of getting gall CA approved literature into an audiobook format as been started or explored.

CLOSED REFERRALS:

WSOB 2024-03 pre-Conf 2024

15092250 – Individual Submission: Ohio area

Under box instructions, it states a change was made to the way information would be disseminated. “The World Service Office will no longer send out quarterly emails to delegates. Instead, all information will be uploaded to Box.” in the world Service Manual under World Service Office it states ” The World Service Office (WSO) is the main contact and distribution point of C.A. Its main purpose is to maintain contact with members, Groups, Districts, and Areas. Contact is sustained through correspondence, newsletters, e-mail, the website www.ca.org, and representatives within our service structure.

I have some questions I would like to have addressed. 1. Who had the authority to make this decision? 2. Why was this decision made? 3.What has to happen to continue to get the quarterly emails?

It was my understanding the Box was a tool used for conference information (which is good for the conference by the way). The emails sent quarterly makes it easier to share the information with our members. We can print important information for announcements/events etc.

Most of the fellowship is not aware of the Box and although as of now, there doesn’t seem to be any restrictions to who can have access to the Box, it is not easy to navigate. We have many members who prefer to keep it simple.

No Action Taken

Thank you for your referral. To better manage the way the vast amount of information required for a Delegate Mailing is efficiently communicated to the Delegates, a better system than email was required. Much in the same way the Delegate Mailing had to progress from an actual mailed document, the sheer size of information being shared was far too large for most member’s email addresses to accept. The decision was made to start using a File Transfer Program (FTP) that would suit our Fellowship’s needs. It was then decided to utilize the BOX, as all delegates are suggested to immediately obtain access to that system per the World Service Manual (WSM), to better communicate all information to the Delegates. This system allows a centralized repository for all information, that’s easily accessible, and already in use by our Membership.

Your referral, along with other feedback, made us aware that the information was still not as fully accessible to the Delegates as the WSO’s responsibility as the hub of communication would require. Since this time, a new

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system has been established that we hope will better facilitate knowledge and notification when new Delegate Mailings are available for review in the BOX. This new system includes an email notification from the WSO that the new Delegate Mailing is available, along with a hyperlink embedded into that email that will take readers directly to the information.

It is our sincere hope and desire that this fixes the issue; however, we are always open to feedback and continuous improvement. We urge anyone that may have additional questions, or possibly suggestions, to reach out to the WSO at any time for more information.

LCF-WSOB 2024-05 pre-Conf 2024

15415305 – Individual Submission: Southern Ontario area

Add the QR codes for the CA Meeting App to our pamphlets.

No Action Taken

Thank you for your referral. To better manage the way the vast amount of information, every conceivable way to carry the message must be considered and evaluated. The C.A. Meeting Finder is a great new tool to do help people find us. The CA Meeting App continues to grow in monthly downloads according to the platform providers. This is very exciting news.

The WSOB supports the idea. We reviewed the feasibility of adding a QR code to our pamphlets. Unfortunately, there are a few technical and logistical hurdles that we cannot overcome at this time. We are currently working on many new technologies including a new website infrastructure, a new electronic marketplace and the deployment of a Customer Relations Management (CRM) system. It is possible that we may be able to include a QR code, but not at this time. We continue to make progress on the new web design and learn more about the capabilities of the new CRM with each passing month. New virtual tools will most assuredly be developed to get the app on more of the mobile devices of the fellowship and future members in the coming year. The WSOB will continue to look for ways to make the meeting finder more accessible to the fellowship and the public in general.

LCF-WSOB 2024-06 pre-Conf 2024

15283977 – Individual Submission: Southern AB area

I would like to see a milestones celebration card (birthday card) available for purchase from the chips in literature order form. Some of us are not so savvy on the computer and birthday cards from stores have gotten really expensive. Something simple, but able to be purchased along with chips, pamphlets, medallions and books. Something with the CA logo and a space for the number of years a person is celebrating. I have seen them in other 12 step programs. I have attached a rough idea for a card. I am not that good with publisher. I couldn’t get the Cocaine Anonymous inside the chips inner circle on the metal coin on page 2 of my suggestion. I am sure someone with a background in graphics could fix it or whip one up. thank you for considering my request.

Action Taken

On behalf of the WSOB, we sincerely thank you for your referral regarding a celebratory card featuring Cocaine Anonymous Licensed and Trademark material to be added to the CAWSO, Inc. shop. This item(s) is currently available in the shop on the CA.org website. We welcome any further ideas you may have. Thank you once again for your referral.

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WSOB 2025-03 pre-Conf 2025

15804830 – Individual Submission: C.A. Ireland

One of our Area meetings reached out to the WSO to request a starter kit. This was passed back on to our delegates via the trustee, with the assumption that it will not be fulfilled. My referral is to specify on the Starter Kit page(https://ca.org/contact-cawso/request-more-info-starter-kit/) which areas/countries can avail of the starter pack from the WSO.

No Action Taken

We appreciate your referral, and we hope this explains the external process between the WSO, Regional Trustees and Requestor.

Starter Kit Request Process Overview. When a starter kit request is received at the office, an email is sent to the requester outlining the process and estimated timeline for approval and delivery. This communication includes the Regional Trustees, the WSOB Chairperson, and the WSO Trustee as CC recipients. Roles and Responsibilities:

Regional Trustees are responsible for contacting the local area or area delegate to determine if assistance is needed. If no assistance is required, the local area fulfills the request. If assistance is needed, the WSO will send the starter kit directly.

Starter Kit Contents: Each kit includes: A minimal supply of chips; A copy of the NewsGram; Laminated meeting formats and Pamphlets.

This process has been in place and proven effective since 2021; and is open to all new meetings in all Regions of Cocaine Anonymous. Regional Trustees use this information for reporting and to support communication with the fellowship regarding regional growth. Maintaining clear and timely communication with new members is essential to fostering engagement and support.

WSOB 2025-04 pre-Conf 2025

15807643 – Individual Submission: Ohio area

It has become increasingly hard to obtain the minutes of the WSOB and WSBT. I understand the “delegate mailings” are only going in the box now, but this does not provide a mechanism for the minutes of the two Boards to be available to the fellowship’s membership as they should be. I would like to request that the minutes of the Boards be placed in some place on ca.org.

No Action Taken

The Communication with the Fellowship, including distribution of Delegate Mailings and Minutes of the Two Boards are administered by the WSO and under the purview of the WSOB. The chosen method for that distribution is The Box as all delegates are suggested to immediately obtain access to that system per the World Service Manual (WSM) and they are the conduit to the Fellowship within their respective areas. The WSO has sought better ways to more effectively communicate this information with the Delegates; culminating in a detailed email notification with a direct access link embedded. Board Minutes are already maintained on the Box as well as by the WSC Archives Committee; the WSOB does not believe a third storage location, especially on a Public Domain website, would better serve the interests of the Fellowship.

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WSOB 2025-05 pre-Conf 2025

15836249 – Individual Submission: London area

It is nice to see the 2025 WSM on the website however, I believe there are some inserts that were not approved at the 2024 World Service Conference. The organogram for example, this was not approved and a revised version, which I’ve attached, was approved at the end of Conference after being referred back to committee. Please can our WSM be referred back to S&B for reviewing and correcting. Thank you kindly.

No Action Taken

The S&B Committee has already corrected the organogram in the WSM and the updated version has been posted to ca.org

WSOB 2025-06 pre-Conf 2025

15889390 – Individual Submission: Central UK Area

I propose the WSOB create a director position for International Operations, that focuses on the requirements and needs of the Fellowship outside of North America. There is a massive growth in the Fellowship in Europe and beyond, but a huge amount of Tradition 7 money is lost in inefficient practices. A Director whose role would be purely focused on improving operations internationally would help generate more funds for the growth of our Fellowship and the downward flow of funds to the WSO.

No Action Taken

Thank you for the referral and the WSOB agrees that the growth of our Fellowship outside of North America has been amazing. The WSOB has implemented new distribution methods for chips through a UK Distribution process. We have also implemented licensing agreements, copyright agreements and royalty agreements to continue to bring our message to the everyone in the most efficient and cost-effective manner possible. The WSOB has also just implemented the baseline program of a new CRM took to aid in the communication with our fellowship in all of the areas of service. Current WSOB members are flexible in their roles and used in many different avenues and projects. Creating a director’s role with such a limited purview would not be consistent with the current board’s structure; however, the WSOB continues to encourage members from all over the world to apply for any open DAL positions when they become available.

WSOB 2025-07 pre-Conf 2025

16084371 – Individual Submission: Manitoba Area

I would love to see a section on the website dedicated to each WSC Committee. The purpose being – each committee could update when their subcommittees meet with their purpose/what they’re working on, zoom links and contact information – members in the fellowship wanting to be of service can do so. Each Committee could have a designated person able to update their own page as to not put work on the Office.

No Action Taken

The World Service Conference Committees already can place information on their specific drop-down page on our website. Any information requested is presented to the Director of Operations from the committee’s chair with approval from the lead trustee in the committee. The DOO looks at the functionality of the request and then forwards it to the web servant for implementation.

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Currently we are in the process of implementing a new Customer Relationship Management (CRM) system and launching a redesigned version of CA.org. These improvements are aimed at enhancing our ability to serve our members and committees efficiently and effectively and with implementation this referral will be looked at

WSOB 2025-08 pre-Conf 2025

16387714 – Individual Submission: AZ ASC

Please consider adding the formats and the typical readings for meetings under the “literature” drop down to make it easier to find.

No Action Taken

We sincerely appreciate your referral. As always, CAWSO remains committed to fulfilling our main purpose: “The World Service Office (WSO) is the main contact and distribution point of C.A. Its main purpose is to maintain contact with members, Groups, Districts, and Areas. Contact is sustained through correspondence, newsletters, e-mail, the website www.ca.org, and representatives within our service structure.” — C.A. World Service Manual, Pg. 66

In alignment with this purpose, we are currently implementing a new Customer Relationship Management (CRM) system and launching a redesigned version of CA.org. These improvements are aimed at enhancing our ability to serve our members more efficiently and effectively and with implementation this referral will be addressed.

NEW REFERRALS RECEIVED:

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